I'm not really following your analogy. A video game isn't a car, a car is a means of transportation that depending on your situation, is a requirement in order to get goods and retain employment. A video game is a hobby for most people, it's like watching movies or television. I'd say it'd be more similar to how people reacted to Lost's final seasons rather than a broken car.

One can separate the launch of the game, where clearly there was a lot of confusion and misleading information, from the events since. They have issued free updates for years. They received death threats and other harassment as well. I'm not saying you have to like the game, but I'm just confused as to what they're getting with.