I think you're missing the point I'm making. Sure that team has a lot of experience running one of the biggest shows of all time, but they're toxic to lots of people who watch TV right now.

It was a bad PR move, and it makes it easier for spiteful fans to cancel their subscriptions. Normally just one of these things wouldn't be a big deal, but it seems like netflix has had a bunch of these "a bunch of your customers are so mad that they're leaving" events back to back.