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Do WhatsApp's Terms of Service allow companies to build "unofficial" chatbots like this? Or is there an undocumented API available for select customers? How does one get access to this?

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Right up until they pull a <insert-social-giant> with their API access.

Yes, via the WhatsApp Business API explicitly mentioned in the article.

It looks like WhatsApp is providing APIs via these companies:

https://www.facebook.com/business/partner-directory/search?p...

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