So I don't remember this well enough to find a link, but some time ago there was a viral clip of someone tripping on the subway steps in NY. They drop all their stuff, look like a dork, everyone's fine, whatever. But then someone takes a longer look at security camera footage from the station (or someone independent sets up a camera, I forget), and finds that
lots of people trip on that particular step. Turns out it's slightly taller than the others, so it's easy to catch your foot on it.
One possible solution is to convince everyone individually to pay really close attention to their feet all the time. Or you could fix the steps.
No one had to go around and convince people to be shitty to each other on the internet. A structural change made it easier and more rewarding, and our dumb monkey brains went wild. If your solution is to change the dumb monkey brain part and not the structural part, you're gonna have a bad time.