Artificially limiting their market aside, here's some of the highlights:
There are no options. Seriously. None. Good luck configuring anything about the behaviour of the app.
It's huge. I don't have it installed right now but I believe it takes up more than 20MB, which is seriously bloated for a glorified IM application.
You can't view just your online contacts, or order by status. I have a LOT of contacts, and at any given time maybe 10 to 20 are online. Finding them is a complete pain.
If you open an IM with someone, it populates the window with your last chats, just like the other clients. However, it loads a very large amount of your history with them, which takes a long time to populate the window, and it does this every time you switch to that IM "window", making the IM completely unusable.