Does Vimeo has a way for human employee to proactively (not as a result of social media shaming) look at- and unblock customer account in case it was a result of false positive?
Ban-first, handle-later is not exactly customer friendly policy.
No, but we have a great support team that responds to all customer enquiries (though paying customers get priority).
> Ban-first, handle-later is not exactly customer friendly policy.
It is when the content being banned might harm customers.
I think this is the right way to approach it because it seems, and this is entirely my unscientific view, a lot of those scammer websites target uploading to Vimeo, Dailymotion, and so on (basically, the websites that aren't as big as YouTube) because they think that being a smaller outfit, the company is less likely to flag and remove the viedo.
Then those scam videos turn up relatively high in Google Searches for full movies, full episodes, etc.
I notice this especially for non-English, non-Hollywood content. Lots of French, Chinese, Japanese, Korean stuff, all with dubious links.
If the scoring system detects some suspicious activity, it's the current operation which should be halted (in this context, the video should have been retired), but not the user account.
If after a human review, the account present evident violation of TOS, then, yes, ban the user.
edit: bad grammar.
> Automatically deactivating links or removing URLs would be just as effective at avoiding harm
Generally not - in the (much more common) case where the person being suspended is a spammer, the videos attached to the descriptions in question generally are _also_ spammy - that is, they generally contain some instruction to the user to visit a given URL, or "CLICK THE LINK BELOW".
Do you mean the response in general or the post here? Because let's not confuse social media management with fast support response times, we can't all kick up a stink on social media. It's also not that great, it contained very little information not in TFA.