I sometimes look forward to outages like this just so I can read the post-downtime-resolution blog post that almost always follow. I find reading about how companies deal with issues when shit hits the fan to be really interesting.
Whatever skill level I have in this area, I cannot nail down if it's from multiple "baptism by fire" situations, learned naturally via university courses in the scientific field, strategy video games (half joking), or other sources I cannot think of.
I've listened to some very impressive people handle serious crisis situations and I'm both in awe and curious how they achieved that level of deductive reasoning.