Some companies I worked had a forum and I loved it, why do forums get used less and are chat tools so popular? Does your company use a forum?
We use a Discourse for:
- Support, feature proposals/discussion, bug tracking at https://meta.discourse.org/
- Commit reviews https://review.discourse.org/
- Shared inbox for email support
- Company planning at an internal instance
And we see a growing need for better tools for company collaboration. It's even greater if you work on a distributed, remote team that spans dozens of timezones like us. Chat doesn't cut a discussion that can span months, years. Or when you want to actually put tough into an argument, bringing paragraphs, links, multimedia content, etc.
We have a few blog posts about it:
https://blog.discourse.org/2018/03/how-does-team-discourse-u...
https://blog.discourse.org/2018/04/effectively-using-discour...
And a new one coming soon about teamwork.