"It's only on the brink of destruction that people find the will to change."
-- The Day the Earth Stood Still
"It's only on the brink of destruction that people find the will to change."
-- The Day the Earth Stood Still
I so wished that were true. But there are - unfortunately - plenty of examples where even that does not make any difference. Improvement starts with knowing that you can do better and how to do better, upper management can be quite clueless and usually people that have some mobility will have left the company long before such a crisis hits. The people responsible tend to want to do better but do not know how, even when given the resources.
This sort of organizational dis-functionality is more common than you might think.