Was this service really less expensive than just using actual QB on an RDP available cloud server from Azure or any number of other services?

Also, what kind of hacky backup system takes this much time to sort through to identify issues. They should have a clean image, and a clean way to backup/restore data for the application being hosted as a pull from production/active deployments.

In the end, this will or maybe even should kill the company in question. Beyond this, it is an opportunity for others. For that matter, really surprised Intuit doesn't have this as a cloud service at this point.