True, I agree with how hard it is, but if users say a feature that is an integral part of the tool is broken, that should be priority or if you don't have time/interest just give it to people that can take care of it. I am not talking about a company asking for a new feature, I am asking for a bug that makes your popular PSF-recommended tool do unexpected stuff. (see the https://github.com/pypa/pipenv/issues/1554 as an example)