Amazing read, goes to show that fighting fire is not just about pointing a hose to the fire. There's a lot of strategic decision that has to be made. When you have multiple fire, which one do you point the hose at, where you position yourself, in what order do you fight them? You can't just look at the fire, but everything around it. Timing matters, I suppose SRE's can relate. But I believe developers can also learn from this by doing a lot of introspection.