Gene Kranz Describes His Instrumental Role in the Apollo 11 Mission
kofc.org
kofc.org
1- No matter what happens, stay calm and work the problem. 2- Plan for every possible situation. 3- Trust the team. 4- Understand the telemetry data.
I have applied these many times in my career and have shared with my teams the value of firm, decisive, and trusting leadership in technology. While there are many differences between an Apollo mission and an application launch or system outage, the principles are the same.
I heard an NPR story[2] a couple of weeks ago re: the reopening of the restored Mission Control at the Johnson Space Center in Houston, TX. Mr. Kranz was interviewed as part of the story. It was a joy to hear him speak, even briefly. He's very inspiring.
[1] - https://www.amazon.com/Failure-Not-Option-Mission-Control-eb...
[2] - https://www.npr.org/2019/06/30/737327895/former-nasa-flight-...
Most of the film people have seen from Apollo 13 is a movie where Gene's got a bunch of snappy quotes and has a starring role in the middle of the action in mission control.
I suppose it's an example of how much failures are far more visible than successes :) Going to the moon was "routine" by the time 13 launched because as far as the public could tell, it was all going smoothly. Seemed easy. A solved problem. That's even a theme in the Apollo 13 movie!
This is true of support systems. I think in general, more people remember Apollo 11 than 13.