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I am a real human indeed. I can assure you my name is and has always been Will, regardless of the browser. I'm not sure where Matt comes from. Maybe I look like a Matt?

I can also assure you I'm not going to switch gender in the foreseeable future. I'm quite comfortable as a cisgender man.

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:) Thank you for clarifying this - I hope I didn't miss the tone. I was making fun of this app / popup-widget - and not your name, of course.

I think it is a good thing to know when there is a real human behind a product, project. But it's sad when the chat-technology makes this effort senseless by switching names.

Haha, I totally understand. The funny thing to me is that the widget doesn't change the name at all. The name always shows up as "Will - A Real Human". @ziddoap just misremembered the name as Matt. They're pretty similar.

I wish I knew I was supposed to take a screenshot of it - it certainly wasn't a case of mis-remembering. In fact, there was no remembering to be had considering the website was loaded at the time of my posting.

¯\_(ツ)_/¯

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