With Apple, people keep on complaining OVER years. The touchbar, the prices, the crappy keyboards... the reason? IDK, maybe they are locked-in and can't move to another platform but there is only one single reason to be locked-in on macOS: if you develop apps for iOS, otherwise every other platform is currently way better and switching is a matter of days. Once I had the keyboard trouble on a $4K MBP I switched instantly and never returned to macOS.