Bank of America - Why I'm Switching | Hacker News Reader

Bank of America - Why I'm Switching

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3 pointsGankstaboo7 comments

Oddly, I have always received absolutely excellent customer service from Bank of America, except for the guy who half-threatened me that I was going to ruin my life the second I canceled my credit monitoring service. They were very helpful for all my card misplacements as well as the time I had to dispute a charge.

However, I do not think their web/ATM interface comes close to others (like Wells Fargo, have you seen that shit? Their ATM UI is beautiful) and I do not support them locking my money from WikiLeaks. I've been looking at Electric Orange and Schwab, both of which are free and have the same APR.

I've had great customer service from Bank of America for the most part. I switched from Washington Mutual to Wells Fargo to Bank of America in search of better customer service, and B of A is the best so far. I have 2 personal checking, 1 savings, 1 health savings, 2 credit cards, 1 joint checking, 1 IRA, 1 business checking, and a mortgage through Bank of America, and I wouldn't think of switching.

That said, I've found with any bank the quality of service improves as your balance increases. All of the problems the original poster mentioned go away when your average daily balance is $10k or more. At that point every interaction with a teller is an opportunity to upsell you on CD's, IRA's, wealth management, etc. Plus, they are making enough from investing your money to justify paying someone $20/hour to talk to you.

Actually, I've averaged about $200 at most throughout all my accounts for all the times I've asked BoA for help.

I think this is what sets BofA apart from the others. When I had bad service at Washington Mutual or Wells Fargo, I had a far lower average daily balance than you (before my business took off, my account balance rarely reached 3 digits). Bank of America was the one bank that treated me with respect even when I was broke, and for that they've earned my business for life.

Never knew banks can take away your teller right? - And then charge you for it?

Is that equivalent to Paypal locking your account?

I don't think so, as they simply took away the right to use a human teller. He can still use the card and the ATMs.

There must be more to the story...it sounds like they converted his account to an eBanking account (which has no fees, minimum balance, or direct deposit requirements, but also no teller access). He most likely inquired about ways to eliminate monthly maintenance fees, and agreed to the switch without realizing he lost teller access.

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