- Sent them a video of me opening the 2nd delivery to find playing cards (Literally from opening the Amazon box through to finding the playing cards inside the Samsung SSD box)
- Reported the matter to my local police, who phoned Action Fraud on my behalf. I've got me a crime reference number from Action Fraud.
- Signed 2 affidavits declaring what I did / did not receive
I've phoned them numerous times, and twice now that has involved speaking to someone, being put on hold, and then redirected to my own voice mail.
If I was the only person to have received card and a deck of playing cards I could understand their reaction, however they've removed the item from sale because a number of other people in recent days have received the same things [1].
When I spoke to my local police they were extremely confused by Amazon's behaviour. I gave Amazon the details of the officer I spoke to and the crime reference number, but that got me nowhere other that the same boilerplate email.
At this stage, I fear I'm going to end up taking Amazon to the small claims court here in the UK just to get my money back.
[1] https://www.amazon.co.uk/product-reviews/B07MBQPQ62/ref=cm_c...