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I'm always beyond impressed with how responsive and transparent CF is with incidence and post mortem communication. Given who the CEO and COO are, I suppose this shouldn't be surprising, never the less as a customer it builds a great deal of trust. Kudos.

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Yes, they do really well on this - open, transparent, posting information quickly as soon as they were fairly sure what the problem was. I always really enjoy their writing, both incident reports and writeups of new features. The only thing I think they could have managed better was their status page, which claimed they were up (every service was green) when they were not.

I think they were blindsided that this was even possible. So they hadn't thought to add a panel to the status page for this one.

I bet they will now.

I think their status page doesn't update service status automatically in response to downtime, which it really should.

A quick look at their Glassdoor reviews paints a very different story if the reviews are to be believed...

I don't understand what you are saying.

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