The US Department of Veterans Affairs recently released a new online tool that makes it much easier for Veterans to apply for compensation claims. Based on user research, if the claim is for something like PTSD, it encourages the user to take a break and also includes crisis line info. Because the tool is digital instead of paper, it eliminates entire classes of mistakes and means that claims are processed a lot faster.
Lots of government systems need to work so much better for people. Why not join us in DC to tackle some really impactful projects? I'm always happy to answer questions if people want.