Back-up failures led to Dutch emergency phone line breakdown

>The initial analyses show that something went wrong in the back-ups,’ Grapperhaus said. KPN is now trying to establish what happened and, the minister said, the results of that investigation will be double checked.

When money is at stake, downtime matters. This, however, was about lives and matters so much more. The public deserves the utmost transparency and a full explanation of what happened, how three separate backups failed, how the issue was resolved, and what the plans are moving forward. I only hope we receive it.

Some questions I would like to know:

How did three separate backups fail?

What was the process on verifying the backups, or was there one?

How many lives were lost during the outage?

What systems are going to be put in place to ensure this cannot happen again?