That's not necessarily the worst thing, the cost of arbitration to the company is likely more than 0 (and maybe not even less than small claims) so I'll guess most companies would eagerly settle for at least the cost of the arbitration--they really can't lose. Uber is famously dealing with this right now, and it's costing them around $10K apiece[1] so it seems possible the cost to KitSplit would be more than this camera's worth.
[1] https://www.latimes.com/business/la-fi-uber-ipo-arbitration-...