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Comment by madeofpalk | Hacker News Reader

For what it's worth, Monzo seems to be the only 'challenger bank' that's getting this right. They have the 24/7 in-app chat support that's super helpful, but then also a phone number you can call if you're into that. My every interaction with them as a customer has been fantastic.

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I called the phone number on the back of the Monzo card today a few times. There's a recorded message saying that they're too busy and then they hang up. That phone number is bogus.

Hey, thanks for flagging. I will look into that. The number is definitely meant to be staffed at all times

I've had negative but acceptable experiences with Monzo and Starling. Would recommend both of them, and actively use both myself.

I've had negative and intolerable experiences with Curve, TransferWise, Tide, and Revolut. I would recommend avoiding all of them. Not all of them offer banking solutions (Curve being the odd one out in that list), but the three that do are all e-money, which I guess speaks for itself.

What was wrong with transferwise out of interest?

My experience with Curve has always been great.

I was impressed at first with the chat support but each time they've been unable to solve my problem and promised to get back to me, but never did. So, while you don't have to hold for 20 mins on the phone and get passed around like a normal bank, it takes literally days to sort something out. But they're great otherwise!

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