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Comment by x0x0 | Hacker News Reader

Wow, this is a giant FU to their customers

> Replacing the battery, however, "may take 1 to 2 weeks" with the company advising users to make sure to back up their data first.

Peacing out with a laptop that someone uses for 7-14 days is unbelievable.

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Ummm. Before iPhone it was common for phones and laptops and PCs to disappear off in repair through third party warranty vendors for weeks and months.

You don’t know how good you have it.

I'm old enough to remember when $2.5k laptops came with same day warranty work.

Oh yeah? Who did same day, fedex-overnight-to-and-from warranty work, and on what laptops?

They don't ship the laptop, they send a technician and do the repair on-site. I have personal experience with a Lenovo ThinkPad. Dispatching the technician may have taken one or two business days (I don't remember exactly).

Dell used to do next business day on-site tech visit as standard, and 4-hour for a relatively low surcharge on the purchase price.

That was a long time ago though.

Both Dell and Lenovo/IBM used to have (and still might for all I know) on-site warranty support provided by local licensed technicians.

One could start with the fact, that with most laptops, one could exchange the battery without sending the whole laptop in... And as this is their pro laptop (and certainly priced such) one could expect on-site service even.

That's just not true. Depending on your warranty you could have on-site service. In that case, the repair would happen on-site and maybe take an hour or two. In my experience, this even worked while traveling to another country. Sometimes manufacturers would also send you a replacement part and you could replace it yourself (happened to me with a failed hard drive).

5 to 10 business days to fix literally years worth of laptops is impressively fast turnaround. How long do you think is reasonable to do battery swaps en masse like this?

Those 5 - 10 business days will be 30 seconds and an aftermarket replacement battery if Apple loses enough of their fights against the emerging 'right to repair'.

less than 2 hours in store while you wait.

or own your fuckup and dispatch people to homes and offices.

Basically, no one is going to take apple up on this (and Apple know that perfectly well) if the price is buy a second laptop for the HALF MONTH Apple is going to keep your computer.

Imagine if the way a car recall worked was "haha, we keep your car for a month and you pay for a loaner. Tada!"

It’s not 5-10 business days for ALL of them. It’s 5-10 business days for each individual repair.

Which is ridiculous. I shouldn’t have to give up my laptop for two weeks for Apple’s issue. A few hours is okay. Maybe a day. But not DAYS or WEEKS.

It’s completely unacceptable.

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