I'm honestly curious what they mean when they say "Google's customers". Are they referring to Google's _users_, or the much smaller group of people who pay for Google services?

This isn't just snark. I think that a corporation's responsibilities to its customers are different than the ones it has to its users, and its relationship to its customers should naturally be different than its relationship to its users. I wonder to what extent this distinction exists in Google's culture.

[Edited to fix an error in diction]