> “It hit me that I had no idea what he was talking about, or what I was doing,” Montañez recalled. “I was shaking, and I damn near wanted to pass out…[but] I opened my arms and I said, ‘This much market share!’ I didn’t even know how ridiculous that looked.”

>The room went silent as the CEO stood up and smiled. “Ladies and gentlemen, do you realize we have an opportunity to go after this much market share?” he said, stretching out his arms.

Huge smiles from me here.

This really amplifies the willingness of this CEO to listen and promote good ideas. I don't have a ton more context but I can relate to this janitor in many ways and this reaction from the CEO would be incredible.

I'm so glad it happened this way and that it came from the janitor's perspective.