If I asked my dad what the technical merits of Chrome or Firefox were or why he used what he used, he wouldn't have an answer for me. He'd say "I use Chrome because you told me a few years ago to use it and it still works."

The reason we switched from IE was because IE just straight up did not work. Sites were broken. Now it doesn't really matter but for these invisible things that normal people don't see or care about. Most people are like my dad.