Stellar Meridian

Not saying you were not mistreated, however a little context would be nice for clarification.

Why did you need to reset your password in the database? Did you simply want a new one or did you lose the original?

A lot of times when dealing with various wallets/keys you are told that your private key used to recover your wallet you need to write down/keep safe as there is no way to ever recover that/reset it, and that is by design.

I am wondering if it was this key that they were unable to reset for you or something else.