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Comment by jmiserez | Hacker News Reader

How does this work with their return policy, or with test drives? You can't effectively test the car you bought, only the "better" model. Depending on the features, not all customers might realize what they actually bought vs. what they're currently testing.

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As I mentioned in another comment I'd be surprised if Tesla didn't tell people when they were handed the keys that they were getting extras to "try out".

That said you do have a good point on their return policy.

Test drives are a different beast altogether though. At least when I got my Tesla 4 years ago it wasn't common to test drive the same exact configuration you were ordering anyway since everything is custom built.

I guess for both of these items if they were to come up I'd hope Tesla would be generous, but I still see nothing wrong with them removing features people didn't pay for.

>I'd be surprised if Tesla didn't tell people when they were handed the keys that they were getting extras to "try out".

I've seen this happen with apps and SaaS services and I find it so annoying that I actively try to downgrade immediately where possible. Sadly this isn't always possible. Evaluation is subjective, and pain points are often only obvious once you run into them (i.e. passengers complain about cold seats).

>it wasn't common to test drive the same exact configuration you were ordering anyway since everything is custom built.

You're right that's common practice, not just for cars.

PagerDuty is very guilty of this. A bunch of features that look like they're included in your plan, and don't flag that they're not, then you can't downgrade your plan because "you're using features that aren't in the lower plan". You play whack a mole to find and eliminate them...

... and you can't downgrade anyway, because you're on a "old" plan that can't be changed to anything.

Me: Sign up for service, don't use it until the trial runs out, probably forget I signed up.

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