If you think Skype is bad, you should try Skype for Business.
Microsoft really don't care about its customers if you judge it on that application.
Microsoft really don't care about its customers if you judge it on that application.
Teams is a mess. An electron app that is a voice/video/chat/forum/Sharepoint front end can’t be anything else.
All IM and Voice apps only get worse over time. AIM was probably the best overall client to this day. The video stuff was lacking (understanding given it was 20 years ago), but the UI wasn’t hostile, audio was great, and end to end encryption was there for those who wanted it.
The other thing is that people can’t communicate between teams and Skype in many scenarios. There are also potential compliance gotchas for some scenarios that are difficult to identify.
I’m wary of anything new with Microsoft as when you stray from the happy path, (which changes over time) they don’t test or fix regressions anymore and create downstream problems.
Teams isn't really up to feature parity yet, and the UI is awful; multitasking is completely impossible. Of course, the target isn't replacing SfB, actually, because Teams is really Microsoft Slack.
I think things were at their best in the Lync 2010 iteration, to be honest. The most egregious thing was when they bought Skype, rebranded Lync as Skype for Business, and clearly just did a light reskin of the client with Skype colors and logos - it was over a year before the About dialog showed a minor revision bump, or stopped calling itself Lync 2013.
Not every product can be successful and its true for any company.