Rackspace is desperately in need of as much help as they can get. Whereas the rest of the industry (Softlayer, etc) spent the last five years building out automated infrastructure, Rackspace spent it mostly on sales. As a customer with dozens of servers at Rackspace, and hundreds at Softlayer, the difference is night and day.

I feel bad for Cloudkick as a company, though. San Antonio is a million miles away from San Francisco, culturally. Good job on having an exit, good luck on not hating yourselves in a year.