This is a huge problem with all the tech giants that needs to be addressed. I don't expect them to be perfect but I expect them to be open to communications on any level.
I also think Twitter is the Twitter today just because of the bots and fake accounts they have since those accounts were creating so much content and movement on the platform. I know people whose spending days by reading those fake accounts while they have no idea what's fake and what's real. So maybe -just may be- they may not want to get rid of all those fake accounts and bots.