Why do airlines still mislay 25M bags a year?
bbc.co.uk
bbc.co.uk
In most likelihood by the time you arrive your airline should already know that the bag didn't make it and is still in a transfer airport. They could just send you a message in their app and have you fill out a form so they know where to forward it.
Instead you have to waste tons of time waiting at the belt, then even more time waiting in line at the completely overworked lost+found counter(once you actually found it) just so you can fill out the details you could have just as well typed in in an app.
In any case, the situation is overall vastly better than when I was doing business travels all the time in the nineties. My suitcase would be missing at least 25% of the time. On some flights it was a certainty that it would be missing. Now it's pretty rare. Even on very short transfers due to delays. I've on a few occasions literally walked out one gate an run directly to another to catch the flight, and surprise, the case made it every time. Brought directly from one plane to another no doubt.
I asked them and they said it was normal.
This happened to me when I went trekking in Borneo - someone approached me and told me my bag had got lost and that it'd be sent to my hotel when it arrived.
It arrived in the lobby the next day while I was out - there wasn't even a system for me to have to go through. I barely remember because it was barely an incident, only that it was a refreshing experience.
Depends on the airline. Some (Southwest, iirc) don't scan the bags at all after check-in unless they find a stray bag somewhere in the system. They'll notice and scan your bag eventually it's misrouted or misses a connection, but it takes time.
Some others scan at every handling point and can be more proactive in reaching out if the computer notices a problem. But this increases the cost of bagging handling operations for the airline.
British Airways have fairly conclusively proved that ignoring complaints doesn't really cost them in the end... When the Heathrow baggage system collapsed BA just sold off the backlog as lost property, too hard to try and reunite bags.
Same reason their staff can be abrupt and downright rude with impunity. If you don't buy a seat, then someone else will.
Or are airplane passengers invariably saints, so that this never happens?
Even the most opportunist thief probably doesn't want someone elses old clothes and half empty tins of hair product.
Even worse if it's a return flight - that means the clothes are dirty!
Same reason why theft from tents on campsites is not (in my experience) so prevalent. Tents are vulnerable to burglary but most of the potential burglars are other campers and are therefore also vulnerable.
The laissez faire baggage claim is refreshingly delightful in contrast to the hell that every other aspect of air travel has become though.
It is also not uncommon in places where petty theft is high for you to have to show your baggage receipt matches the baggage tag before you can take it from the baggage handling area.
The exception is baggage claims for international flights which are usually in a secure area due to the need to pass through customs.
My favorite airport was Long Beach; it's been ~9 years, but last time I flew in the baggage claim conveyor belt was literally outside at the curb. (And this is why that place rocked. The expansion has likely since ruined all the little conveniences of LGB.)
Once upon a time some baggage areas had security which would spot-check claim tickets before you could leave the baggage area. That was mostly pre-9/11, though, when checking in your bags could be easier than leaving with them. Some major airports have [now] uselessly annoying barriers to baggage claim areas for that purpose.
Not sure how it could be any other way. After all you can pack weapons in checked bags, so once you are at checked baggage you are already beyond the security perimeter.
Use one way doors like pretty much any airport in Europe. Once you go to baggage you can’t go back to the main airport. But you are still not in a public area.
Are they enforced with guards blocking people from coming in the exits?
I suspect it's risk based. If they have reason to suspect there's ongoing theft, then they add additional layers of security.
Outside of that... theft would be extremely risky. There's a good chance the owner is already at the carousel somewhere watching their bag come out, and there's cameras everywhere.
For domestic flights in the US, yes, generally anybody can just waltz up and take a bag if they wished.
25M out of 4.3B is a success rate of 99.4%.
You're in line at the boarding gate, ready to get on the plane. You checked your bag before going through security, so you're happy you don't have to lug it around, lift the heavy monster up, and try to cram it into a small overhead-bin on the plane. However, you notice the gate next to you is boarding as well. Between your flight and the other, one checked bag will go missing. Do you feel lucky?
1-in-172 seems surprisingly low to me.
That said I was standing a number of times dumbfunded at the carousel after all bags were distributed.
Usually it was due to having been sent with an earlier flight, have fallen down (probably) on the way to the carousel, to then be delivered to my place of stay (arriving earlier than me) or something around those lines.
Really "lost" only happened once, which was on a BA flight connecting in Heathrow (of course). It was delivered the next day and sent from the airport by taxi.
Still, it sucks if you're part of a statistic and your luggage really gets lost. And it does happen.
So after 100 flights, your chances of never having had an issue with your bags is 0.994^100 = 0.547 aka coin toss.
https://www.primelinkinsurance.ca/blog/worst-reviewed-airpor...
Plus, should your luggage get waylaid, there are other things you can do to hasten its recovery: have a fairly unique bag that is unlikely to be mistaken by another traveller as theirs, clearly label your contact details inside and out in case the paper tag gets ripped off.
> And a significant proportion of missing bags are down to passengers or handlers simply picking up the wrong one.
The former does seem like a hard problem without restricting people's ability to switch flights or delaying flights further to allow for luggage transfers.
I wonder if there is any room to improve the latter on the airline's part by adding visual variations to the tag without impeding the function. Like randomly assigning colors and giant emoji to be printed prominently on the tag, so that it is easier to distinguish at a glance whether it is really your bag.
(I mean, you should already be checking your name tag when you collect your bag, and people already add their own flair to their bags, but obviously not everyone is.)
You can also tilt the odds in your favor by choosing an unusual bag color/design though: nobody's going to mistakenly pick up my lovely lime green number.
I've just put some large stickers at the bottom of my bag (normally invisible, but in plain sight when on the conveyor belt).
Honestly I didn't have any such problems in mind; did it mostly for my own convenience - to avoid the usual "erm, is it mine?" hesitation.
Over the same time period there has been an increase in wheeled luggage. This has been a game changer. In the olden days people needed a taxi even if the hotel was a short walk away from the airport. This was because without the wheels it was quite a struggle to move one's luggage.
With the wheeled luggage people can get public transport that bit easier. So they are willing and able to walk a bit.
The wheeled luggage has not been welcomed by all. Demand for taxi airport runs diminished considerably with this innovation. But do people get parted from their luggage on the way on and off trains/tubes/buses more than in the olden days when a taxi driver was there to take responsibility for what was in his/her vehicle?
1. Wear your bulkiest shoes to the airport
2. Find pants that can be used for work and play (I like Kuhl Slax)
3. Plan on doing laundry (or paying someone to do laundry) on trips over a week. Make sure you bring clothes to wear on laundry day!
4. Don't bring crap you won't use, but it is ok to bring items that you don't necessarily need if as long as they add value to your trip. As an example, I always travel with my Olympus EM5.2 and two lenses.
(The last time I flew with United Airlines, they did that. Then they cancelled flights so I had to stay in Chicago overnight, and wouldn't give me back my cabin bag with clean clothes and things in it. Then they lost that bag and I didn't get it back for another three days. That was about a decade ago and I have never flown with United since then, nor will I ever again.)
https://www.marketwatch.com/story/these-airlines-have-the-mo...
- Ditch the standard rollaboard designs (especially hard-sided), which give the impression of being efficient but usually waste a significant amount of space. A bag (as opposed to suitcase-style luggage with stiff walls) has major advantages in maneuverability and simply taking up less space with its own material.
- Learn some of the rolled/bundled packing techniques to minimize wasted space and wrinkling.
Absolutely. They lead to a lot of the overhead space issues because they're relatively bulky and take up a lot of space even if someone has only packed for a single day trip. I get that some people have physical issues but, big a fan as I am on wheels for check-in luggage for the relatively rare occasions I need it, IMO it's mostly unnecessary for carry-on.
Some try to avoid bags in the hold (because of costs, time, risk) by cramming everything their cabin bag. And overpacking is pretty common.
But, of course, the comments here are (as of now) only cynical takes on how losing luggage is either complete incompetence, or one of various conspiracies of airlines or airports to earn money by... Well I don’t actually understand the ‘how’ part of the schemes. Apparently it’s by paying the customer the contractual (or, in the EU, required by law) hundreds of dollars per loss and then turning around and auctioning off mystery suitcases at $40 a pop?