the super annoying "can i help you?" popup after 10s is revolting. i closed the tab immediately without learning more. it's cheesy, pushy, and seems antithetical to a service that offers privacy. i recommend you turn that thing off.
Except it’s not real time until a support person is notified and responds minutes or sometimes hours later. Chat pop ups feel like a lame trick these days every time I try to use them; they pretend like they’re going to be fast and then make you waste your own time waiting. The last one I used the other day made me wait more than 10 minutes, so I did something else, and when the support person responded and asked a follow up question and I didn’t answer in 5 seconds, they closed the support ticket, making me start over. I’d rather use email.