I would prefer a generic message and a promise for follow up once all the facts are known over a rushed response that may be incorrect.

I’m an engineering manager in an infrastructure team (not at all affiliated with Digital Ocean, tho full disclosure, I do have one droplet for my personal website). I know how postmortems generally work, and it’s messy enough to track down root cause even when it’s not some complex algorithm like fraud detection going off the rails.

I’d rather get slow information than misinformation, but I understand the frustration in not being able to see the inner working of how an incident is being handled.