DO's tier 1 support is almost useless. I set up a new account with them recently for a droplet that needed to be well separated from the rest of my infrastructure, and ran into a confusing error message that was preventing it from getting set up. I sent out a support request, and a while later, over an hour I think, I got an equally unhelpful support response back.
Things got cleared up by taking it to Twitter, where their social media support folks have got a great ground game going, but I really don't want to have to rely on Twitter support for critical stuff.
DO seems to have gone with the "hire cheap overseas support that almost but doesn't quite understand English" strategy, whereas the tier 1 guys at Linode have on occasion demonstrated more Linux systems administration expertise than I've got.