That's a BS answer, and if it's the one Apple wants to give, then they should not be surprised when they 1) are seen by devs as a unattractive platform to build a business on 2) Get treated like a monopolist in courts.
Why should Apple or Google be responsible for promoting your app? If I walk into a supermarket and I don't see the item I wanted on their front feature displays (meaning I need to walk down the isle to find it), does that mean the supermarket is monopolistic? Does that mean the item vendor should stop selling their product in that supermarket?
No one is saying they are responsible for promoting your app. What we're saying is that if they're going to lock down their platform so that you can't install apps without going through their store, then they shouldn't arbitrarily, with no explanation, destroy years of good will thats been built up by genuinely building and delivering a high quality app people love.
I think you're suffering from the "just world bias", honestly. Look it up if you haven't heard of it. TL;DR is that as much as you want to believe they don't, shitty, unfair things happen everyday. Pretending they don't doesn't help the situation.
> If you're relying on Apple (or Google) to feature you in their search results, you're already at their whim with no recourse.
But your response is:
> No one is saying they are responsible for promoting your app.
Does higher search placement not equate to promotion, in this case?
Also, I looked it up: https://en.wikipedia.org/wiki/Just-world_hypothesis
I'm not sure how it relates to my questions.
And how did they do that? By changing where it appears in one search. wow.
The "aisle" on the app store goes on for miles. Sure the product may be there, but if it's a 5-10 minute walk down the aisle to get to it, I don't think may people would look that far. The item is technically there, but it's not exactly accessible.
In this example there's also only one supermarket, the Apple app store. With grocery stores your product may not be in an advantageous place at Store A, but it could be right at eye level in Store B, C, or D. With the Apple store, if you're not featured there, you're not featured anywhere.
I agree the developer should not be surprised by this. I don't think Apple is acting badly. These are just consequences of having many apps and only one app store.
My argument was simply about who is responsible for promoting the app. But your point is correct.
My response to this: Would having multiple app stores available on iOS really solve the issue that OP is experiencing?
If iOS suddenly allowed a user to download apps from multiple different stores, would the number of app downloads for OP increase? How will I know which app store to find OP's app in? From a pure promotional aspect, I would have to know to look for OP's app, which does not sound like it would help OP in this case.
Unless this is thoroughly explained somewhere in the dev documentation, then developers are being lied to also.
People threw a fit when Google changed the search result UI so that it became impossible to tell paid results from organic results. This is similar but worse. Google just put the paid results above the organic ones. Apple completely removes the organic results at their whim.
The author should have been promoting the app thru multiple channels and not relying on the app store search exclusively, this was an obvious mistake. This doesn't justify what Apple did though. It's their app store, and they can do what they want, but this, although legal, is pretty sleazy IMO.
It's tempting to assume the former, but I seriously suspect the latter.
As a user I've seen this happen repeatedly. Search can't find an app even if I enter the name.
This happens for mundane but specialised apps - train timetables, toll payment apps, and other apps for which there is literally no alternative, never mind one that might somehow sell better and make more money.
I don't see how this possibly benefits Apple. Possibly there's some not very effective "optimisation" happening, but it's also possible search is just plain broken.
But there is other apps stores. There is Googles, Amazons, even Samsung have one.
1) they're neither "seen by devs as a unattractive platform to build a business on" (they have millions of apps, and hundreds of thousands of devs contributing, including all major software companies, from MS to Adobe, plus they have earned devs by far the most money of off any app store, in fact an unbelievable amount ($120 billion in developer revenue [1])
2) Nor are they treated like a monopolist in courts. Being the only app store for your own platform is not a monopoly. Being the only platform is a monopoly, and iOS is not only not "the only platform", but is a minority platform (more people use Android). Not to mention that even being a monopoly (which Apple is far from one, and wont ever be due to price) is not illegal: exploiting that monopoly (like Microsoft of yore did) is.
[1] https://mobilesyrup.com/2019/01/28/apple-app-store-120-billi...