That's a bad interpretation of this survey.
The initial question should be - have you ever checked what aircraft you will be flying ?
99% of passengers have no idea.
The initial question should be - have you ever checked what aircraft you will be flying ?
99% of passengers have no idea.
It wasn't really a concern in the past because Boeing and the FAA didn't appear to be failing. They have impressive mountains of data that they hid behind while just operating with staggering negligence and incompetence, day after day.
I don't care how many agencies certify the max, I know way too much about it's design and how much pilots hate it now, I'm never flying on it.
"Southwest said the comments were consistent with feedback it receives and noted that “well less than 1% of customers check their aircraft type traditionally, but we do expect more customers to become aware given the current climate.” " - 99% seems close :) I frankly don't expect that to change that much - maybe it will become 95%, still overhelming majority.
Survey: https://fingfx.thomsonreuters.com/gfx/mkt/11/10298/10205/201...