Maybe it worked that way a decade ago when the volume was lower. Now sending a Jeff message just goes to a specialized team that's only slightly more competent than whoever would otherwise handle the issue. Have had several times where no resolution was given at all.
I've not tried emailing several times.
I think the digital/sharing/on demand/fulfillment economy needs new definitions for these concepts.
It's absurd to think $160 billion in GMV is not important to the bottom line.
Amazon does about $30B a year in selling goods, and about $7B a year in AWS.
AWS does deliver higher profit margins and more operating income than the tiny margins on selling and shipping goods, so perhaps that's what you meant to say.
Sources: https://qz.com/1539546/amazon-web-services-brought-in-more-m... https://www.zdnet.com/article/in-2018-aws-delivered-most-of-...
Because I was using quarterly for both numbers, and their net sales of merchandise was over $200B (global) in 2018, meaning their net sales were almost 10X higher on products than AWS. Since it's a 10:1 margin, I continue to claim that it's ridiculous to think that AWS > selling physical products in terms of revenue.
In terms of income, however, it's not, they make a lot more on services than physical goods (as everyone not named Apple does)