How about the CEO who made a rational policy of reporting vehicles stolen that aren't returned within a given time frame?
How about the engineers who created and approved a system with a software bug? A piece of software that functioned correctly 99.99969% of the time. That's slightly better than six sigma. How many of you can claim your uptime is that good. 30 cases in 10 million!
How about the product manager who crafted a spec with a hole in its business logic?
How about the front desk clerks who did not fill out the appropriate paperwork after rental upgrades?
How about the stores' managers who actually called the police and filed the reports in accordance with company policy?
How about the HR reps who didn't train employees to use the system correctly?
> Some of these were reported last year, and Hertz found itself paying tens of thousands of dollars in damages to victims in civil cases.
It seems the company is being held civilly liable. Which they should be! If the police shoot innocent people based on accusations then you have a POLICE problem not a Hertz problem (which, of course, never happened in this case).