Why Airplane Boarding Got So Ridiculous
nymag.com
nymag.com
The whole game is so bizarrely penalizing that passengers actually want to be first to get onto a cramped plane and sit down, where they will be cramped and sitting hours on end. While flight is a modern miracle, flying is like the Jerry Springer show- it is humans at their worst and is depressing to watch.
Why don't they just put seat numbers and dividers on the bins? Your luggage fits in your bin or it gets checked at $25.
Travelling for one week or less and all my luggage (clean underwear and toothbrush) fits into a small backpack that I still can't find room for when I board late. Being tall means under the seat does't work well since my feet are there. Anything less than ten hours drive is a road trip for me.
But when I got on the plane, the overhead bins all the way back to row 21 were full. So I had to go to the back of the plane, and then fight my way back through the crowds to the front of the plane. And then when the flight landed, me and about 5 other passengers spent the next 15 minutes slowly working our way backwards, seat by seat to try to get to our bags as people got off the plane.
Luckily I'm a runner and was able to catch my flight, but I'm going to be avoiding flying American unless I absolutely can't avoid it. It was stupidity.
a) Bags are different sizes so no way that would be efficient (dividers)
b) Not everyone has a bag that needs to go in the bin (who gets to use their space?)
c) There isn't enough space for everyone to have a bag is my guess evenly divided.
They could do a better job of keeping track who brings what on board but they are obviously trying to smartly avoid having negative interactions with passengers.
> Instead of everybody working together to make it smooth
Sure as soon as everyone else cooperates (which they won't) it's a great idea (and only an idea). What else in life with such a large number of people ever works this way?
I flew from Phoenix to Oakland with a stop in Portland. The ticket was PHX-OAK, people got off the plane at Portland, some more got in. A bus stop in short. It took 2.5 + 1.5h for a nominally 1h40min flight.
But check-in is far worse: nobody knows how to handle an E-2 visa. Last time I went to Japan it took 4 JAL employees 20 minutes to figure out which numbers to enter where on their system. Still two hours less than Air France that may or may not have someone to take care of passengers that cannot check in on their DIY terminals... Hence I try to avoid Air France when flying to US, even though otherwise I quite enjoy flying with them.
But really, there's no reason why waiting for checked luggage should be a thing. I'm always thoroughly impressed when flying domestic Japanese flights: get off the plane, walk to the luggage pick-up area, pick up luggage. No waiting time: checked bags are already there. I don't even know how they do that. Aéroport de Paris should send a team or two over there and study hard...
Arriving in the US was a whole other matter. They often weren't familiar with the E-3 rules for things like whether the 2 years starts when the visa was issued or date of first arrival. They also wrote the wrong visa type one time, which would have affected my employment authorization. Had to guide them thru it a few times.
When you do fly constantly for short business trips the suggestion of adding checked bags to the mix becomes ridiculous. It adds time and unpredictability both before and after the flight, as check in time is more strict with a bag.
Repeat the process a bunch of times and have the errant 40 minute wait for your bag on a delayed flight that landed at midnight, or have it lost (even once in 50 trips can be a “regular” occurance), or have your flight cancelled but see another flight you could jump on instead, and you’ll realize having checked bags is a massive liability for business traveling.
Not only were the Saturday fares less expensive by about $300, which was roughly in line with hotel cost, they were also direct. All the Sunday flights had layovers in the normal mid-western hubs. Seemed like a no-brainer to allow the Saturday travel, but nope, it required special approval from a VP.
Also in European shorthaul a lot of airlines don't even have business and for those that do you're normally looking a lot more than 20% more than the base fare.
I've had an airline drive our bags 50+ miles to deliver them, but they are not likely to open with that as their initial offer.
First few minutes of "Up in the air" will give you a good idea of how strongly business travellers optimize. At my peak when I was doing 75+ flights/year, I would leave home at 7am to be on the 8am flight - this included taxi, security, boarding, and 20 minute margin for unexpected issues.
I pack light and tight into a backpack that goes underneath my seat, because the flights on Toronto-Ottawa-Montreal Canadian corridor are 80+% priority status, daily travellers, and they ferociously fight for overhead space.
Put it a different way - a 20 minute annoyance once a year is, bad but meh. 20 minute annoyance twice a week for a year - that's FULL WORK WEEK lost.
- Risk, which is inversely related to early arrival
- Wasteage, which is directly related to early arrival
The slope of the curves is largely impacted by:
- Personal risk tolerance; but also
- Frequency of flying
Personally:
* When I fly for vacations, I am "arrive early and wait" type of person - typically 3 hrs or more. I have no problems being relaxed and reading at the airport :).
* But when I fly weekly for work, I just can't _afford_ to be that early. The math is simple - 2hrs early times two flights a week times 45 weeks (assume few weeks of vacation or working remotely etc) is... 180 hours wasted at the airport. Holly crap, I just spent a month of work at the terminal!
If I only arrive one hour before flight, I reduce that number by 90hrs. That's more than two work weeks saved - for how much additional risk have I taken? How many incidents will I incur? If I miss one out of every X flights due to reduced margin, am I still ahead?
A lot of it is down to routine. I believe (but don't have math for this) that I have higher risk on my vacation trips, even with increased margin & time, as I don't have the routine down. Whereas on my weekly trips, 15 minutes is plenty.
(I fly out of Pearson, which is about half the yearly throughput of Atlanta. Over 7 years, I have never missed a flight due to these margins. I did once miss a flight because I forgot my wallet - since then I have two wallets: one stays in the travel backpack, always; and one is in my pants. I like systems :)
It's about: 1. There existing a system 2. You understanding the system, thoroughly 3. You using the system, thoroughly
Watch: he walks through the metal detector at specific pace, with his body in specific pose, to reduce the risk of accidental set of. We all do it subconsciously, after a while. He knows what's in which pocket. He doesn't fumble for ID, search for boarding pass, it's all always within subconscious reach. He packs consistently, knows how many bins he'll need and how to unpack and pack for the security line. He has priority, status, pre-check, and everything else he needs. His demeanor is low threat, he obeys the requirements, and reduces friction efficiently at every step.
Simply put he doesn't need two hours of margin, and yet his risk is slim to none :>
[and this is why on the other hand,when I travel for vacation, I do need hours of margin:). The system is disrupted and efficiencies are lost]
Also, if you’re waiting at the airport for an additional hour, is that time wasted? If you were working at home during that hour or doing something for leisure, couldn’t you do the same at the airport?
* On return legs, in principle you can substitute airport time for work time, but in my experience it's never one to one exchange.
Re traffic: I agree with you in principle; but I find traffic is unpredictable for changing destinations. For repeatable fixed-circumstances situations, less so - i.e. On Monday morning, at 6am, from home to airport, on same route, traffic is actually fairly predictable over time.
Time on the flight seated is not lost. I can work from a laptop, read, sleep etc. Many airports outside of peak you can comfortably arrive less than 30 mins before the flight (easy if there is reliable public transport, quiet roads, your company is paying or its a €30 flight so you don't care too much if you miss it and have to get the next one).
Whereas the valuables problem is easily fixed. Phone in pocket and 14" laptop sleeve fits in the back of the seat or both in a much smaller bag.
Oh my Europe!
You don’t fly much.
Around 50 minutes later I land in Warsaw (another awesome international airport). Another 20-25 minutes later and I'm at my mother's house. All in all under 3 hours time.
Just for reference the same route by car takes about 5h and by train around 7h.
I know my example is very specific and understand it cannot apply to most of the flights but still.
To get to the airport on time I need to leave home at 4am. Not exactly convenient, but doable. A bit over an hour to get to the airport, then I have about 45 min at the airport to get through security, eat breakfast, wait for my flight etc. 6am flight leaves, just under 2 hours later it lands at Luton, but there is a 1h time difference so it lands at 7am local time. Now the worst part of the whole journey, getting through UK customs - if I'm lucky it may take 10 minutes. Otherwise if lots of planes just landed there is a huge queue and an hour long wait. However, it is very rare that I would leave the destination airport later than 8am local time. Then there is a 10 min bus ride to the Luton Parkway train station. Fast trains to London leave every 10-15min. I'm usually in central London no later than 8:30-45. Just enough time to get a coffee before starting work at 9am.
Houston airport used to have lots of complaints from people about bag wait times.
To resolve the problem they moved the arrival gates as far away from the baggage claim as possible, making people have to walk 12 times farther to get their bags.
Complaints about waiting for checked bags dropped to near zero.
https://www.nytimes.com/2012/08/19/opinion/sunday/why-waitin...
I've often thought, waiting at the baggage carousel, that I'd be willing to unload other peoples' bags just to get mine out faster. But really it's just because waiting is so terrible.
Nowadays I probably arrive 15 minutes before boarding to my local airport, which is tiny, so it's never a problem.
I accept that baggage fees are designed to mask a lower advertised fare and/or extract more pax revenue. And I don't understand the mad rush to skip baggage claim and get out of the airport 15 minutes quicker. Baggage tracking and recovery is indeed a lot quicker and I've never had a problem. And the lines at car rental desks and taxi pickups didn't magically get shorter in my recent observations. In fact they're longer.
I suppose that makes me an outlier, but the ~$25 is worth taking all the stress out of queueing at the gate and trying to get on as quickly as possible. Your time/value equation might be different.
I think the math just starts changing when you're not traveling by yourself. If it's even a small family of 3, traveling with checked luggage is suddenly $150 roundtrip. Sure, largely insignificant compared to the cost of the tickets themselves, but still enough to make you think twice about it.
But I'll just add another casual observation that people travel with way too much shit.
For a family of 4 we've never needed more than 2 suitcases, and maybe only one is packed to the max. If I had 200 pounds of luggage (+ carryons) for 4 people staying 2 weeks in Europe I'd probably be reconsidering a few things.
One thing I started doing after trips is doing a "post-mortem" of sorts, basically:
1) How much did I use this item I packed?
2) Would it have changed my trip significantly without this item?
If the answer is "rarely" and "not really", I don't pack it next time.
Delta tried to do that to me until a helpful baggage claims person assisted.
* There is a non zero chance of a checked bag getting lost or damaged. The chances of that happening to a carry on are essentially 0.
* 15 minutes to get your checked bag may be the average. Sometimes the carosel has already started by the time I get there, but other times, I've waited nearly an hour (looking at you Salt Lake City).
So what your saying is that the cost + added risk + added time is worth it to you vs queueing at the gate to fight for overhead. I suggest you pay the $15 upgrade to get in the front of the queue instead of the $25 bag fee and just carry on.
If I can spend an extra half hour in the lounge doing a little light work or relaxing before the flight instead of jostling in line, it definitely has value.
Like I said, the value of your time will probably differ from mine. For me, $25 is a bargain.
Depends on the size of the bag. Critical to the discussion, since you'd only be checking luggage too big to put in an overhead.
I know a few people who had their checked luggage lost by the airline, and the aftermath was so painful that they basically refuse to check luggage ever again.
I am curious whether the boarding process has gotten significantly longer over time, and whether that costs airlines more money than they receive in baggage fees. I'm sure the answer is "not by a longshot", but still curious nonetheless.
I know this is why people don't check luggage, but knowing the possibility exists makes it possible to plan around. I don't often fly with more than a backpack, but when I do I always check.
Nothing I don't mind losing forever, nothing that can't be temporarily replaced. If bag gets delayed only have the airline deliver somewhere staffed to receive a package (like an office/hotel) and with plenty of time for the delivery to be made, or get it from the baggage office on the way out.
If I lose all my clothes in my luggage that isn't really a huge deal (I can buy new clothes), but it certainly puts a major damper on the trip.
This is some real rookie shit. So much so that I suspect flight tech has passed me by and the people at the front are sharing outdated metagame strategy with the masses.
1 - https://www.osprey.com/us/en/product/farpoint-40-FARPNT40_52...
Also, as mentioned elsewhere, the backpack is much more likely to be allowed onto a flight that is doing the "mandatory" gate check thing that is common on smaller regional jets/turbo-props.
Edit - FWIW, my last trip to Scotland, I had 2x shoes (running, hiking), clothing for 4 full days, 1x running clothes, a Patagonia Nanapuff jacket, baseball cap, belt, rain coat and rain pants, and toiletries. All fit with ease. In the second pack (an REI UL pack), I had 2x camera bodies, 3x lenses, iPad Mini, chargers/cables and spare batteries for all, binoculars, sunglasses, headphones, and passports/travel documents. Not sure I could have crammed it all into the Osprey - probably if I cut back to a single camera/lens and went to 3 days clothes (doing laundry either way, so 4 was overkill).
This bag is really intended to be a true do-it-all pack. I've seen other brands with removable straps, but I've found those tend to be very minimal straps and not all the useful. I have other lightweight packs without waist belts.
> why everyone has these roller carry-ons[?]
Because backpacks duffel-bags easily get heavy and uncomfortable.They're especially miserable in hot weather. Also all the straps, do-daads, pockets and zippers get annoying.
The optimal thing is a hardshell roll-on with 4 wheels that stands up by itself. A smallish one is very good for overhead, but if you have to check it, no problem.
1 - https://www.osprey.com/us/en/product/farpoint-40-FARPNT40_52...
They over-pack, can’t carry that weight, and don’t have a checked luggage strategy.
Sometimes you just can’t check or slim down, but a lot of people don’t really try.
This Tumi Voyageur 4 wheeled carry-on bag fits even in the regional jump jet bins, and under the seat of full size planes:
16” x 14” x 7.5” = https://www.tumi.com/p/osona-compact-carry-on-01100001077/
I often business travel 6 full business days with this bag, including a sport coat, dress shirts, etc., in fact I’m heading to CNCF with it right now. (Have leisure traveled 3 weeks with it.)
It is the smallest sensible 4-wheel roller I’ve found, but I’m always on the lookout for others. This bag though, I’ve never once been asked to check.
Tumi also has slightly larger options, but they won’t fit under the seat or in the regional jet bins:
16” x 16” x 8.5” = https://www.amazon.com/TUMI-Carry-Wheeled-Briefcase-Computer...
15” x 17” x 8” = https://www.tumi.com/p/compact-4-wheeled-brief-01171781041/
Your airmiles may vary...
my "carry on" sized duffel is verifiably 3-5 inches larger than the maximum allowed dimensions, but i bring it on without a problem every time. i can't stand the idea of dragging some big and clunky thing -- which will surely break at the wheels eventually -- when i can just sling my bag and go.
More than once, I've been near the end of the boarding line, where they stop people from getting on the plane with their full-sized carry-ons because there's not enough room (which happens more and more frequently now). Every time, the backpack goes right through.
I've heard of people suggesting one of two methods of handling forced check-ins:
1) I use an app called MyGearVault that shows the value of the kit (also offers insurance). Checked bags are only insured to a maximum of 3,500. You can extend this to 5,000 for $50, but no more. "I do not want to check my bag because it is not covered by your insurance".
2) carry $50/$100 - if asked to check your bag, look behind you. "Hey, is someone willing to check their bag in place of me, here's some incentive".
I've never personally tried other method, but I've heard people claim success with either.
The first time I flew in the US I thought there was something wrong with my flight. It took 45 minutes to board and leave! But then it happened again. And again. And again. And slowly it dawned on me that this is just what folks here consider normal. Now we've gone from "you pay extra so you can board last" to "you pay extra so you can board first". It's nuts.
In my experience, the first- and business- class folks always take advantage of their ability to board first, because sitting in first class on the tarmac is more comfortable than sitting in the airport terminal.
There is usually no first and the difference between business and cattle class is a guaranteed free middle seat and better catering served on real glassware.
Seats are (except for slightly more legroom, which, alas, is the case until the exit rows) exactly the same.
If you have to wait in the regular terminal I agree: board first
Herearound a medium sized plane (A320, for example) takes 20 minutes to fill and there are no 8 (or some other ridiculous amount) of bording groups.
There are the high value passengers (business, gold status & above, family with kids), which present their bording passes to a real person and after that the automated gates open for us unwashed masses.
I think the cost in time and administrative overhead has a lot to answer for the length of the bording process in the US.
45 minutes for a non wide-body seems, well, a smidgeon excessive.
Bring a small backpack to be put under your seat that can carry your passport, laptop, headphones, a book to read, etc., or nothing at all. Check the rest. If the airlines do away with the overhead bins, then the first checked bag should be free. If it takes too long to get the bags on a carousel one-by-one, consider taking a leaf from the shipping industry and figure out some kind of containerization system for passenger aircraft whereby suitcases are loaded into containers before the aircraft gets to the gate, and the containers are unloaded at the destination.
Caveat: I'm not a business traveler. But, if you travel for business so often that you have status, then your checked bags are priority-marked and they're the first ones on the carousel anyway. As a guy who most often travels internationally and thus gets a free checked bag, even without status I never seem to need to wait more than 5-10 minutes for my bag, even on international flights where most travelers are checking bags.
They should be charging for overhead bin use and make checked bags be free (along with small bags under the seat in front of you). This way most people would go back to checking bags and only the business people or people willing to pay would carry-on.
With planes being so overbooked these days I often carry my bag through security (which slows that down!) but then gate check it for free (so the airline is now losing the revenue).
Several airlines (and some of the lowest cost tickets for bigger airlines) do charge for this. But of course they don't make checked bags free.
Good point that carry-on bags probably also slows down security, and the amount that it slows security down is probably not negligible. Without carry-on suitcases, you could probably completely do away with the X-ray machines (hand-check people's purses and backpacks), which are (anecdotally) probably the biggest bottleneck at airport security.
* Extra charges for everything.
Compare airplane boarding with simply boarding a train in Switzerland / Europe: You get on the train. If you miss the train, you get on the next one. Air travel was like this a long time ago, and still is for short-haul flights, and short-haul fleets are going all electric.
I think fast electric rail is here [in Europe and China/Japan/Korea] and is the future. Hopefully flying will be reduced, but for now, airplane boarding is ridiculous.
There is literally not a single passenger service nor airline sized electric airplane in the world. “are going” is significantly premature at a minimum.
https://arstechnica.com/tech-policy/2018/10/scotlands-orkney...
https://www.harbourair.com/harbour-air-and-magnix-partner-to...
http://www.bbc.com/future/story/20180814-norways-plan-for-a-...
But my favorite experience has been when they occasionally open both the front and rear doors for fast exiting.