I found myself in a similar situation a couple months ago. An android App falsely charged me on the Play store. After trying to contact Google for multiple weeks I gave up and disputed the charge on my credit card. This resulted in Google coming after me for 8.99$ and threatening me to close all my Google accounts including gmail, calendar, photos, drive and everything I rely daily in Google.
That was a wake-up call for me. I decided to move everything OUT of Google. That company got too much power, it should worry way more people.