Also, I think this isn't necessarily a bad test of what happens if you push the cloud concept to the extreme. Personally I'm more a hybrid kind of guy, where some things make sense "in the cloud" and some things make sense locally and am a bit skeptical about pushing the cloud "too far" just because it's convenient for a company, rather than necessarily the user, but YMWV. (Though, actually, the fact that YMWV is actually part of my point, that the balance lies in different places for different people and 100% cloud is rarely the solution.)
Maybe they didn't have tablets for this pilot thing.
If they made dealing with a camera easier I could easily see my mother adjusting to this style. And in the end it'd be easier on my father and her.