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> "They don't care, because it's a numbers game to them."

This sounds so similar to all other large tech companies, specially Google. Somewhere along the line all these tech companies lost user focus.

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Google has spectacular user focus on the users that pay them (i.e. advertisers).

Not really. Perhaps the huge ones, but if you are small, medium or even a big one they don't care.

As demonstrated by a $50k+/mo account who's Google reps only recommend one-size-fits-all strategy and can't be bothered to listen to feedback that such a strategy only works with advertising to end customers and not B2B advertising.

The account rep is just a marketing vector for Google to their paying customers.

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