Yea they persuade you to buy more from them with bad service. Flawless logic right there.
Like when I brought a MBP in with a charging circuit issue - just wouldn't charge, OS said battery was healthy, but at 0% capacity. Would run on AC.
I thought $200... no... $600.
Not "Would you like to schedule that service?" (I didn't - for its use case it could stay on AC the rest of its life)... but the first comment after the price?
"That's quite a bit, huh? Maybe we should talk about getting you into a new Mac instead?"