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The upside is lower cost for both parties. Courts mostly require a lawyer to successfully navigate.

The goal of civil court is to enforce contracts. If both parties agree via a contract to solve any disagreements with 3rd party arbitration, why wouldn't that be legal?

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Generally employer / employee relationship, the employer has vastly more bargaining power. Obviously this is no absolution, but I wouldn't say that forced arbitration is a fair practice under those circumstances is fair practice.

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