My sister works for a small company and dealt with the BBB. This article is on par with their experience. Because they were a small company, they decided not to get involved with the BBB. Only then did they realize that if you do not you start out with a bad mark if someone looks up your company. I believe she said a "C-" was given to them by not being a member of the BBB. The only way to resolve this was to become a member. Talk about racketeering.