We got the same impression when evaluating them for our enterprise. 98% of their sales pitch made them sound very sharp, and their technology is impressive.

But that last 2% made us scratch our heads and say, "Really?"

Stuff like telling us that they cannot possibly break our apps when they push new code to the underlying platforms, that we have no need for backups because version control will suffice, etc.

These things are probably true for operational needs, but they seemed to not think deeply about DR or edge cases.