I was under the impression (having never been to Quebec) that she was in fact breaking the law by doing this.
I was under the impression (having never been to Quebec) that she was in fact breaking the law by doing this.
From the Charter of the French language: "Consumers of goods and services have a right to be informed and served in French." http://www.legisquebec.gouv.qc.ca/en/showdoc/cs/C-11#se:5
https://en.wikipedia.org/wiki/Charter_of_the_French_Language
I suppose the person requesting service could be more forceful about insisting on being served in French, but does someone have to go through a second round of insisting/refusing before service has been denied? And what words count as insisting (id that is required), what words count as refusal? "No, no, no, this will be in English" seems very close to a refusal to me.
I wouldn't be surprised if this has been formally litigated in Canada, it'd be interesting to know.