All just personal opinions, but Microsoft products and services are generally good, from my experience. Windows 10 works great (and I seem to be the only person who actually appreciates their update policy). Office works well. OneDrive used to work well, now it's just "okay", but still fine. My Surface Go is a champ and feels great, despite being silly cheap. My Microsoft Ergonomics keyboard + mouse are still going strong, and is still my all-time favourite Ergo keyboard. Xbox One X is a nice piece of kit. Azure can be kind of overwhelming, but it works well enough and is far less overwhelming than AWS, despite offering mostly similar services.

Microsoft still has legacy weirdness all over the place. It's 2019 and it still feels like nobody from Windows talks to anyone in Office, and no one in software talks to anyone doing hardware. And Microsoft botches acquisitions (Skype is still a tire fire, similar for LinkedIn). But generally, the quality of Microsoft products is good, despite their failings.

Microsoft consumer support is pretty poor. But I basically never need to use it, and some of competition is so much worse, that Microsoft look good in comparison. (Have a problem with anything Google, for example, and Microsoft Support suddenly looks like mana from heaven).