Weird, they gave me back mine faster than I thought ACH would normally hit (this was maybe a month ago).
I've been waiting four years and counting... Model X reservation. Every time I call, I get a new person (Because the last person I talked to doesn't work there anymore) and they swear that they will certainly solve this for me! And then I never hear from them again.
How is that not theft?
It is, welcome to Tesla.
What does the legal agreement you signed when you put your reservation money down say? Does their policy say they'll give it back?
Fully refundable at any time.
Take them to small claims?
I got mine back without issue shortly after they made them available to order. I wasn't convinced it was for me then but I've changed my mind recently and now i'm looking to buy one again. I had no issue receiving a paper check for the original deposit.
Damn, that sounds terrible, sorry to hear. Maybe your reservation is old enough that it got borked in a schema migration or something. Good luck getting it fixed, maybe it's time to threaten legal action.
I suggest you get on that. Next call you get will be, the VIN is issued, sorry no refund! File a small claims case if the refund is less than small claims max. File a complaint with your district attorney's consumer protection division. File a BBB complaint, Tesla is a member looks like. Squeaky wheel and all, but hey it's your money.
They’ve completely ghosted me on returning my model 3 reservation money as well. After they offered it to me. Never asked.